Hylton Home | Terms of Business

Hylton Home Terms of Business

301 W. 3rd Street., Salida, CO 81201

719- 539-6182

Hylton Home provides expertise and customer service on flooring materials, window coverings, windows, and doors. We know the local market and take pride in offering products that combine durability, style, and value, ensuring each project meets the needs of our customers. The following terms and conditions apply to all transactions with Hylton Home.

Basic Overview of Sales and Services

Consultation: At Hylton Home, our process begins with an initial showroom consultation to understand your project, followed by a preliminary estimate based on your materials and installation preferences. Measurements/Estimates: We work with the customer to define the scope of the project, then choose materials only or installation services. For installation services, Hylton Home will provide professional measurement to determine material quantity and create a detailed cost estimate. For materials-only jobs, we use customer-provided quantities for your review and approval.

Ordering/Payments: Once estimates are approved, we take a full materials payment and submit your order. For multi-week installations, progress payments may be requested for service charges. Hylton Home will keep the customer up-to-date on any shipping delays and will receive the inventory into our warehouse for inspection. Once materials are delivered, customers will be notified for pickup or

scheduled for installation.

Installation: We work with customers and installers to get all materials to the job site. Installers ensure that they have sufficient supplies and that materials are properly acclimated prior to beginning work. For materials-only jobs, Hylton Home will share best practices for installation but is not responsible for end results.

Care: For installation services, the team at Hylton Home works to ensure good communication and professional installation oversight from start to finish. Hylton Home can also assist with the warranty claims process if needed.

Measurements/Estimates

Acceptance of Terms of Business: By approving an estimate and making a payment, the customer is accepting that they have read, understand, and agree to all Terms of Business found in this document.

Measurements: Professional measuring services are provided by Hylton Home staff for installation jobs within a 30-mile radius of Salida. Projects outside this area can incur a measurement service charge.

Customer-Provided Measurements: If measurements are provided by the customer, Hylton Home is not responsible for additional costs related to reordering, such as freight, price increases, dye-lot variations, or breakage.

Estimates: Estimates are valid for 30 days.

Color Variation: Customers are encouraged to evaluate samples for accurate color representations. Most materials are subject to variations in dye-lots, sizes, and availability.

Attic Stock: Hard surface orders will include at least an additional 10% over the required square footage to account for cuts and waste. This practice is an industry standard to ensure that customers have sufficient material for proper installation and any future repairs.

Ordering/Payments

Deposits: Full materials payment is required to place orders and schedule installation.

Progress Payments: For larger projects involving multi-day installations, installers may request a deposit to start the project. Hylton Home reserves the right to bill the customer for progress payments on service charges.

Final Payment: Hylton Home will request payment for any balance due upon completion of the installation. If there are finishing details needed and the majority of the project is complete, partial payment may be requested. Nonpayment after 30 days will result in a late charge of up to 10% per month.

Credit Card Payments: Credit card payments will incur a 3% processing fee.

Delays: Hylton Home is not responsible for delays caused by manufacturers, installers, shippers, or weather. Delays will be communicated and coordinated promptly with the customer and installers. Material Storage: Hylton Home will warehouse materials for 30 days at no charge. Storage beyond this period is at Hylton Home’s discretion and can incur fees.

Returns: Hylton Home does not accept returns. Hylton Home will assist with returns to manufacturers of unopened cartons when permitted, with the customer responsible for restocking fees and return freight.

Installation

Independent Contractors: Hylton Home works with professional, insured independent contractors who

warranty their work for one year.

Project Management: For installation services, Hylton Home provides the following project management services: site visits, product selection, layout and design, material orders, product-specific installation considerations, scheduling, post-installation follow-up, and warranty support. These services are covered by the project management fee included in estimates.

Customer Rescheduling: A minimum of 48 hours' notice is required to reschedule installation without charge. Changes made within 48 hours of the scheduled time may result in additional costs to cover installer fees.

Hylton Home Rescheduling: Delays caused by Hylton Home factors such as material shipment, illness, or weather will be communicated to customers promptly. Hylton Home will attempt to reschedule at the earliest available time.

Customer Responsibilities:

• Ensure the site is cleared and clean for installation.

• Provide special installation instructions in writing to project managers before work begins. Confirm that any change orders have been received and processed as needed.

• Ensure subfloors are suitable for material installation. Hylton Home is not responsible for structural issues.

• Installers strive to leave a clean job site but the construction process is often noisy and messy. If there are concerns, please let your project manager know and we will work with the installer to rectify the situation.

Care

Material Warranties: New materials are covered by the manufacturer’s warranty. Hylton Home does not offer additional warranties. Manufacturer warranties apply to the original owner and may exclude rental properties. Common warranty voids include rolling chairs, humidity issues with hardwood, and unsuitable subfloor conditions.

Warranty and Care: Hylton Home provides warranty and care details to customers. Customers are responsible for reviewing all warranty information provided.

Installer Warranties: Installers contracted by Hylton Home warrant their work for one year, provided material specifications are met. Hylton Home will work with customers and installers to find solutions when needed.

These terms are designed to ensure smooth transactions and high-quality service. If you have questions or need clarification, please contact Hylton Home. We value your business and look forward to serving your home improvement needs.

These Terms Are Accepted By:

Signature: _______________________________

Name: __________________________________

Date: ___________________________________